Terms & Conditions

These Terms & Conditions govern the use of the website aisouq.ae, operated by AI Souq, a registered trade name in the United Arab Emirates. By accessing or using our website and services, you agree to comply with and be bound by these terms.

1. Eligibility

You must be at least 18 years of age to use our website or purchase products or services. By creating an account or placing an order, you confirm that you meet this requirement.

2. Products & Services

AI Souq provides security systems, CCTV cameras, networking equipment, IT infrastructure products, and related installation services.

All product descriptions, specifications, availability, and pricing are subject to change without prior notice.

Product images displayed on the website are for illustration purposes only, and the actual product may vary slightly.

3. Pricing, VAT & Payments

All prices displayed on the website are in AED (United Arab Emirates Dirham).

Prices may include Value Added Tax (VAT) in accordance with UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax. VAT will be clearly indicated on invoices where applicable.

We accept the following payment methods:

• Credit / Debit Cards
• Bank Transfer
• Cash on Delivery (where available)

Orders will be processed only after successful payment confirmation.

4. Shipping & Delivery

Delivery timelines may vary depending on the delivery location within the UAE.

AI Souq is not responsible for delays caused by:

• Courier service providers
• Customs clearance
• Force majeure or unforeseen circumstances

Shipping charges may apply and will be displayed during checkout.

6. Returns, Refunds & Consumer Rights

Returns may be accepted within 7 days of delivery, subject to the provisions of UAE Federal Law No. 15 of 2020 on Consumer Protection.

Conditions for returns:

• The product must be unused
• The product must be in original packaging
• Proof of purchase must be provided

Refunds will be processed after inspection and approval.

The following items may not be eligible for return:

• Opened/used electronics
• Software licenses
• Customized or special-order products

Customers may be entitled to repair, replacement, or a refund depending on the situation.

7. Warranties

Products sold by AI Souq may include manufacturer warranties where applicable.

Warranty claims are subject to:

• Manufacturer warranty terms
• Product inspection
• Proper usage conditions

AI Souq is not responsible for damage caused by misuse, improper installation, or unauthorized repair.

8. Acceptable Use

Users must not:

• Engage in fraudulent or illegal activities
• Attempt unauthorized access to the website
• Interfere with website functionality
• Violate any applicable laws in the United Arab Emirates 

9. Intellectual Property

All content on this website, including logos, text, graphics, images, and design, is the property of AI Souq.

Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

10. Limitation of Liability

Our liability is limited to the value of the purchased product/service. We are not liable for indirect, incidental, or consequential damages.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any dispute arising from the use of this website shall first be attempted to be resolved amicably within 30 days.

If the dispute cannot be resolved, it shall be subject to the exclusive jurisdiction of the Dubai Courts.

12. Amendments

AI Souq reserves the right to update or modify these Terms & Conditions at any time.

Continued use of the website indicates acceptance of the updated terms.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Email: info@aisouq.ae
Website: www.aisouq.ae

Disclaimer: AI Souq (aisouq.ae) is a registered trade name operating under a valid UAE commercial license.