Privacy Policy

This Privacy Policy explains how AI Souq (aisouq.ae), a registered trade name in the United Arab Emirates, collects, uses, stores, and protects your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), UAE Federal Decree-Law No. 14 of 2023 on Trading by Electronic Means, and other applicable laws and regulations of the United Arab Emirates.

1. Data Controller

For the purposes of the PDPL, AI Souq acts as the Data Controller, responsible for determining the purposes and means of processing your personal data.

2. Information We Collect

We collect personal data that is necessary to provide our services, process transactions, and improve user experience. This may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Account details
• Technical data such as IP address, browser type, and usage data

3. How We Use Your Information

Your personal data may be used for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Communicating with you regarding your account or orders
• Personalizing your experience on our platform
• Improving our services and website functionality
• Ensuring security and fraud prevention
• Complying with legal and regulatory obligations
• Marketing communications, where you have provided consent  

4. Data Sharing

We do not sell your personal data. However, we may share data with:

• Trusted service providers (such as delivery partners and payment processors)
• Business affiliates or partners supporting our services
• Government authorities or regulators when required by UAE law

5. Data Storage and Security

Your data is stored securely in the United Arab Emirates or other jurisdictions approved under applicable data protection regulations.

We implement appropriate technical and organizational measures, including:

• Encryption
• Restricted access controls
• Secure infrastructure
• Regular security audits

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

Under the UAE Personal Data Protection Law (PDPL), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to certain types of processing
• Withdraw consent where processing is based on consent
• Request data portability

To exercise these rights, please contact our Data Protection Officer (DPO). If you believe your request has not been handled appropriately, you may submit a complaint to the UAE Data Office.

7. Cookies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze site usage
• Improve performance
• Provide marketing and personalized content (where consent is provided)

You may manage or disable cookies through your browser settings or cookie preference tools.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Updated versions will be published on our website with the revised effective date.

9. Contact Information

For questions regarding this Privacy Policy or to exercise your data protection rights, please contact:

Data Protection Officer
AI Souq
Email: privacy@aisouq.ae