Our Engineer Visit—Rectification & Configuration Service is designed to provide advanced troubleshooting, fault correction, and system optimization for your existing intercom, access control, and time attendance systems.

This is a one-time on-demand visit focused on resolving complex issues, improving system performance, and ensuring proper configuration of devices and network connectivity.

Service Includes (Advanced Support)

• Device / controller configuration and troubleshooting
• System setup and reconfiguration
• Network and remote access support
• Advanced diagnostics and performance optimization

Service Details

• One-time engineer visit
• Service duration: Up to 3 hours
• Single engineer included

Best For

• Complex system issues
• Intercom configuration problems
• Access control setup & troubleshooting
• Attendance system errors
• Network and remote access setup

General Terms & Conditions

1. Service Duration & Coverage

• Each visit includes up to 3 hours of service
• Waiting time exceeding 1 hour at site will be charged additionally
• Service is strictly for rectification and configuration only
  ? New installations or system expansion are not included

2. Scope Limitations

• Only feasible fixes within the visit duration will be completed
• If the issue requires:
  • Additional time
  • Replacement materials
  • Additional manpower
    ? A separate quotation will be provided

3. Service Nature

• One-time visit charge
• One engineer per visit
• Additional manpower or extended work is chargeable

4. Commercial & Refund Policy

• Non-refundable once the visit is completed
• If full resolution is not possible within the visit:
  ? Detailed findings and recommendations will be provided.

T&C Apply*