Firewall Rectification & Configuration Services I On-Demand Visit

Our Firewall Rectification Service is designed to provide professional troubleshooting, fault diagnosis, corrective maintenance, and configuration support for business firewall systems. This one-time visit service focuses on restoring secure connectivity, resolving network issues, and improving firewall performance to maintain business continuity and network security.

The service is suitable for offices, retail shops, warehouses, educational institutions, healthcare facilities, hotels, and commercial environments utilizing firewall appliances to secure their IT infrastructure.

Service Option (Per Visit)

• Firewall Rectification Works / Visit

Professional on-site troubleshooting and configuration support for existing firewall systems and business network environments.

Scope of Service Includes

• Firewall health check and inspection

• WAN and LAN connectivity verification

• VPN connectivity troubleshooting

• Firewall policy verification

• User access troubleshooting

• Network security configuration review

• Basic firewall configuration adjustments

• Firmware verification

• Fault diagnosis and troubleshooting

• Reporting of identified faults and recommendations

General Terms & Conditions

1. Service Duration & Coverage

• Each visit includes up to 3 hours of service by our technical team.

• Waiting time exceeding 1 hour at the site will be charged additionally.

• This service is strictly for rectification and configuration support only.

? Not Included:

• New firewall installations

• Network redesign projects

• Major security architecture modifications

• Advanced cybersecurity consulting services

2. Scope Limitations

• Only minor rectifications and feasible fixes within the visit duration will be completed.

• If the issue requires:

○ Additional time

○ License renewal

○ Hardware replacement

○ Advanced security redesign

○ Additional manpower

○ Third-party vendor intervention

? A separate quotation will be provided for complete rectification.

3. Service Nature

• This is a one-time visit charge.

• Each visit includes one technical team visit.

• Additional manpower or extended work duration will be charged separately.

? Clients may purchase additional visits if required.

4. Commercial & Refund Policy

• This service is non-refundable once the visit has been conducted.

• Even if complete rectification cannot be achieved during the allocated visit duration, findings, recommendations, and required corrective actions will be clearly communicated to the client.

• Prices are inclusive of VAT.

• Tax invoices will be provided upon request.

Common Issues Covered

• Internet connectivity issues

• VPN connection failures

• Firewall policy issues

• User access problems

• Network security configuration errors

• Port forwarding issues

• Site-to-site VPN issues

• Firewall firmware issues

• Network performance issues related to firewall configuration

• WAN and LAN communication problems

• Firewall rule conflicts

• Security policy optimization requirements

• Basic network segmentation issues

• Firewall configuration and troubleshooting requirements

T&C Apply*