PABX / Telephone System AMC (Annual Maintenance Contract) Services I Visit-Based I 5 - 100 Extentions

Our PABX / Telephone System AMC Service helps maintain reliable business communications through preventive maintenance, system health checks, troubleshooting, and technical support. Regular maintenance helps identify potential issues early, reduce downtime, and ensure smooth operation of your telephone system.

? AMC Service Options (Per Visit Purchase)

• PABX System – Up to 5 Extensions

• PABX System – Up to 25 Extensions
• PABX System – Up to 100 Extensions

? Each Package Includes:

• 1 On-Site AMC Maintenance Visit

• 1 Remote Support Session / Call

• Remote support valid for up to 1 month from the visit date

✅ Scope of AMC Service

• PABX / IP-PBX system health check-up

• Basic troubleshooting and rectification

• Verification of extension functionality

• Internal and external call testing

• Inspection of cabling and connectivity

• Basic programming adjustments

• Cleaning of accessible equipment

• Reporting of faults and upgrade requirements

? General Terms & Conditions

1. Scope & Exclusions

This is a maintenance-only service. Materials, spare parts, and equipment replacements are not included.

Not Included:

• Telephone handset replacement

• PABX / IP-PBX hardware replacement

• Gateway, module, or license replacement

• Major system reconfiguration or migration

• Telecom operator or SIP trunk service issues

• New extension installations

• Civil, electrical, or cabling modifications

? Any additional work identified during the visit will be quoted separately upon customer approval.

2. Service Validity & Support

• AMC is offered on a per-visit basis and is not an annual maintenance contract.

• Remote support must be utilized within 1 month of the maintenance visit.

• Additional visits or support requests beyond the package will be chargeable.

• Service scheduling is subject to technician availability.

3. Responsibility

This service provides preventive maintenance support only and does not guarantee uninterrupted telephone service.

Not Covered:

• Equipment failure due to aging or manufacturer defects

• Telecom provider or SIP service issues

• Internet connectivity problems affecting VoIP systems

• Misuse, accidental damage, or unauthorized modifications

• Third-party configuration changes

? Such issues will be reported and can be rectified separately at additional cost if required.

4. Commercial

• Prices are inclusive of VAT.

• Tax invoice will be provided upon request.

• Additional maintenance, repair, and upgrade services can be arranged separately through customer support.

• Recommendations and corrective actions will be provided where further work is required.