SMATV / IPTV System AMC (Annual Maintenance Contract) Service I Visit-Based

Our SMATV / IPTV System AMC Service helps maintain the performance, signal quality, and reliability of your television distribution system through periodic inspections, preventive maintenance, and troubleshooting support. Each package includes one maintenance visit with limited remote support to minimize service interruptions and ensure smooth TV distribution across all connected viewing points.

The service is suitable for villas, hotels, residential buildings, hospitals, schools, staff accommodations, offices, and commercial facilities utilizing SMATV or IPTV systems.

? AMC Service Options (Per Visit Purchase)

• SMATV / IPTV System AMC Work – Up to 25 TV Points

Ideal for villas, clinics, small hotels, offices, and staff accommodations requiring periodic maintenance support.

• SMATV / IPTV System AMC Work – Up to 100 TV Points

Suitable for hotels, hospitals, residential buildings, educational institutions, and commercial facilities with larger television distribution networks.

? Each option includes:

• 1 AMC Maintenance Visit

• 1 Remote Support Session / Call (valid within 1 month)

✅ Scope of AMC Service Includes

• System health check-up

• Verification of TV signal quality and distribution

• Inspection of headend equipment

• Inspection of amplifiers, splitters, and distribution components

• Verification of IPTV server connectivity (where applicable)

• Inspection of TV outlet points

• Basic troubleshooting and rectification

• Cleaning of accessible equipment

• Basic configuration adjustments

• Verification of signal levels and system performance

• Reporting of faults and upgrade recommendations

? General Terms & Conditions

1. Scope & Exclusions

• This is a maintenance-only service.

• Materials, spare parts, licenses, subscriptions, and replacement equipment are not included.

? Not Included

• Headend equipment replacement

• IPTV server replacement

• Amplifier replacement

• Splitter replacement

• TV replacement

• Satellite service provider issues

• IPTV subscription or licensing issues

• New cabling installations

• Civil, electrical, or containment works

• Major system reconfiguration or expansion

? Any additional work will be quoted separately upon approval.

2. Service Validity & Support

• AMC is offered on a per-visit basis (not an annual contract).

• Remote support must be utilized within 1 month from the visit date.

• Additional visits or support beyond the package will be chargeable.

• Service scheduling will be arranged based on availability.

3. Responsibility

• Service provides maintenance support only and does not guarantee uninterrupted operation in the event of equipment failure.

Not Covered

• Equipment failure or aging

• Service provider signal interruptions

• IPTV licensing or subscription issues

• Network-related issues beyond the system scope

• Power supply fluctuations

• Misuse or third-party modifications

? Such issues will be reported and handled at additional cost if required.

4. Commercial

• Prices are inclusive of VAT.

• Tax invoices will be provided upon request.

• Additional maintenance, rectification, emergency support, and system upgrade services can be arranged through customer support.

T&C Apply.*