Video Conferencing System AMC (Annual Maintenance Contract) Service I Visit-Based

Our Video Conferencing System AMC Service helps maintain the performance, reliability, and usability of your meeting room collaboration systems through periodic inspections, preventive maintenance, and troubleshooting support. The service is designed to minimize downtime, improve meeting efficiency, and ensure seamless audio and video communication for both in-person and remote participants.

Suitable for offices, boardrooms, conference rooms, training facilities, educational institutions, and commercial environments utilizing platforms such as Zoom, Microsoft Teams, Google Meet, Cisco Webex, and other conferencing solutions.

? AMC Service Options

• Video Conferencing System AMC Work – Up to 2 Meeting Rooms

Suitable for organizations with a limited number of collaboration spaces requiring periodic maintenance support.

• Video Conferencing System AMC Work – Up to 6 Meeting Rooms

Suitable for businesses operating multiple meeting and conference rooms requiring ongoing technical support.

? Each package includes:

• 1 AMC Maintenance Visit

• 1 Remote Support Session / Call (valid within 1 month)

✅ Scope of AMC Service Includes

• Video conferencing system health check-up

• Camera functionality verification

• Microphone and speaker testing

• Audio and video quality assessment

• Connectivity and network verification

• Basic troubleshooting and rectification

• Inspection of cables and connections

• Basic configuration adjustments

• Software and firmware review (where applicable)

• Verification of conferencing device operation

• Platform connectivity testing (Zoom, Microsoft Teams, Google Meet, etc.)

• Reporting of faults and upgrade recommendations

? General Terms & Conditions

1. Scope & Exclusions

• This is a maintenance-only service.

• Materials, licenses, subscriptions, spare parts, and replacement equipment are not included.

? Not Included

• Camera replacement

• Microphone replacement

• Speaker replacement

• Display replacement

• Conferencing device replacement

• License renewals or subscriptions

• Network infrastructure modifications

• New cabling installations

• Civil, electrical, or containment works

• Major system reconfiguration or room expansion

? Any additional work will be quoted separately upon approval.

2. Service Validity & Support

• AMC is offered on a per-visit basis (not an annual contract).

• Remote support must be utilized within 1 month from the visit date.

• Additional visits or support beyond the package will be chargeable.

• Service scheduling will be arranged based on availability.

3. Responsibility

• Service provides maintenance support only and does not guarantee uninterrupted operation in case of equipment failure.

Not Covered

• Equipment failure or aging

• Internet service interruptions

• Software licensing issues

• Third-party platform issues (Zoom, Microsoft Teams, Google Meet, Cisco Webex, etc.)

• Power supply fluctuations

• Misuse or third-party modifications

? Such issues will be reported and handled at additional cost if required.

4. Commercial

• Prices are inclusive of VAT.

• Tax invoice will be provided upon request.

• Additional maintenance, rectification, emergency support, and relocation services can be arranged through customer support.