Visitor Management & Queue Management System AMC Services I Visit-Based

Our Visitor Management & Queue Management System AMC Service helps maintain the performance, reliability, and efficiency of your visitor registration and queue handling systems through periodic inspections, preventive maintenance, and troubleshooting support. Each package includes one maintenance visit with limited remote support to minimize downtime and ensure smooth customer and visitor management operations.

This service is suitable for hospitals, clinics, banks, government offices, service centers, educational institutions, and commercial facilities utilizing visitor and queue management solutions.

AMC Service Options (Per Visit Purchase)

• Visitor / Queue Management System AMC Work – Up to 3 Counters

Suitable for small clinics, service centers, retail outlets, and offices operating a limited number of service counters.

• Visitor / Queue Management System AMC Work – Up to 10 Counters

Ideal for hospitals, banks, government offices, and commercial facilities with larger customer service operations.

? Each option includes:

1 AMC Visit + 1 Remote Support/Call (valid within 1 month)

✅ Scope of AMC Service Includes

• System health check-up

• Verification of queue management workflows

• Inspection of ticket dispensers and kiosks

• Display unit functionality verification

• Operator workstation verification

• Basic software and configuration review

• Database connectivity verification

• Basic troubleshooting and rectification

• Cleaning of accessible equipment

• Verification of peripheral device functionality (where applicable)

• Reporting of faults and upgrade requirements

? General Terms & Conditions

1. Scope & Exclusions

• This is a maintenance-only service. Materials, spare parts, software licenses, subscriptions, and replacement equipment are not included.

? Not Included:

• Hardware replacement

• Printer replacement

• Display replacement

• Server replacement

• Software license renewal

• Database recovery services

• New cabling installations

• Civil, electrical, or containment works

• Major system reconfiguration or expansion

? Any additional work will be quoted separately upon approval.

2. Service Validity & Support

• AMC is offered on a per-visit basis (not an annual contract).

• Remote support must be utilized within 1 month from the visit date.

• Additional visits or support beyond the package will be chargeable.

• Service scheduling will be arranged based on availability.

3. Responsibility

• Service provides maintenance support only and does not guarantee uninterrupted operation in the event of equipment failure.

Not Covered:

• Equipment failure or aging

• Software licensing issues

• Network or internet service interruptions

• Database corruption caused by third-party applications

• Power supply fluctuations

• Misuse or third-party modifications

? Such issues will be reported and handled at additional cost if required.

4. Commercial

• Prices are inclusive of VAT.

• Tax invoices will be provided upon request.

• Additional maintenance, rectification, and emergency support services can be arranged through customer support.

T&C Apply.*